Privacy Policy
Effective Date: 01/01/2026
PowerConnect AI (“PowerConnect,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or receive communications from us.
1. Information We Collect
We may collect the following types of information:
• Name
• Email address
• Mobile phone number
• Company name and contact details
• Account login credentials
• Communication preferences
• System usage and operational data
We collect this information when you register for our services, submit forms, interact with our platform, or contact support.
2. How We Use Your Information
We use the information we collect to:
• Operate and maintain our platform
• Send operational alerts and system notifications
• Coordinate dispatch and service updates
• Deliver account-related communications
• Provide security verification codes (OTP)
• Improve platform performance and reliability
• Provide customer support
PowerConnect AI does not use mobile phone numbers for marketing or promotional campaigns.
3. SMS Messaging & Mobile Information
When you provide your mobile phone number and opt in, you consent to receive SMS messages from PowerConnect AI related to operational services.
These messages may include:
• Operational alerts
• Service notifications
• Incident updates
• Dispatch coordination
• Account notifications
• Security verification codes
Message frequency varies depending on system activity and account status.
Message and data rates may apply.
You may opt out at any time by replying STOP to any SMS message.
For assistance, reply HELP or contact support@powerconnect.ai.
Carriers are not liable for delayed or undelivered messages.
4. SMS Consent and Opt-In
Users provide consent to receive SMS communications through a publicly accessible opt-in form located at:
https://app.powerconnect.ai/customer-opt-in
Users must manually enter their mobile phone number and check an unchecked consent checkbox before submitting the form. The consent checkbox is not pre-selected.
The opt-in page clearly explains the type of SMS messages users will receive and includes links to this Privacy Policy and our Terms and Conditions.
Providing consent to receive SMS messages is not a condition of purchasing any services.
5. Mobile Information Sharing
PowerConnect AI does not sell, rent, share, or distribute mobile phone numbers or SMS consent data with third parties or affiliates for marketing or promotional purposes.
Mobile information may only be shared with trusted service providers such as telecommunications carriers, messaging providers, and cloud infrastructure providers solely for the purpose of delivering services requested by the user.
6. Information Sharing
We do not sell personal information.
We may share limited personal information with trusted service providers strictly for the purpose of:
• Operating our platform
• Delivering communications
• Hosting infrastructure
• Maintaining system security
These providers are required to safeguard your information and may not use it for independent marketing purposes.
7. Data Security
We implement appropriate technical, administrative, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
8. Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
9. Your Rights & Choices
You may:
• Access or update your personal information
• Request deletion of your information
• Withdraw consent for communications
• Opt out of SMS communications at any time
To make a request, please contact us using the information below.
10. Contact Information
If you have questions regarding this Privacy Policy, please contact:
PowerConnect AI
Email: support@powerconnect.ai
Website: https://www.powerconnect.ai