Empower your contact center with AI-driven voice and chat automation. Resolve queries instantly, reduce costs, and deliver exceptional experiences—24/7.
From live agent assist to fully autonomous AI — handle voice calls, chat, and energy insights all in one place.
The AI co-pilot surfaces account data, suggests responses, and auto-resolves billing queries — all while the agent stays on the call.
Give customers a clear view of their water and utility consumption — by meter, by month — and let AI surface trends, anomalies, and savings opportunities automatically.
Handle inbound and outbound calls end-to-end with conversational AI that sounds natural, understands context, and resolves issues without human escalation.
Monitor customer and agent sentiment as it happens. AI surfaces trending issues, flags burnout risk, and tracks queue health — giving supervisors instant visibility across every interaction.
Eight specialized AI products — each purpose-built for a critical function in the energy & utility contact center.
Equip every agent with a real-time AI co-pilot. Live transcription, intent detection, account data, and next-best-action suggestions — all surfaced instantly during the call.
Handle inbound and outbound calls end-to-end with conversational AI. Natural language understanding resolves queries without human escalation — 24/7.
Deploy intelligent chatbots across web, mobile, and messaging channels. Resolve billing, outage, and account queries instantly with context-aware conversations.
A single view of every customer — usage history, billing, service tickets, and interaction sentiment — giving agents and AI full context before saying hello.
Automatically detect, triage, and resolve billing anomalies before they reach an agent. AI identifies exceptions, suggests corrections, and closes tickets faster.
Optimize field crew scheduling and dispatch with AI. Route technicians efficiently, reduce truck rolls, and keep customers informed with real-time updates.
Turn your CIS data into targeted, automated campaigns. Type a prompt — "show me all past-due customers" — and Campaign 360 pulls the list, builds segments, and fires mass notifications automatically.
Brings the full power of Customer 360 to every device — giving customers instant access to their accounts, payments, usage insights, and AI-powered support on iOS and Android.
API integration to existing CIS, 3rd party systems and partners
Every feature designed around the unique needs of energy & utility contact centers.
State-of-the-art conversational AI handles billing queries, outages, account changes, and more — across voice and digital channels.
Break down consumption by device category, surface savings recommendations, and answer usage questions instantly.
Live transcription, intent detection, and real-time account data give agents everything they need without switching screens.
Plug into your existing CRM, billing system, and ticketing platform.
Track satisfaction metrics in real time and use AI-driven insights to continuously improve your ratings.
SOC 2 compliant, end-to-end encrypted, with full audit trails. Built for regulated utility environments.
We handle the complexity. You start seeing results fast.
We integrate with your existing CRM, billing platform, and telephony infrastructure.
The AI learns your policies, FAQs, and workflows — customized to your utility operations.
Deploy across voice and chat channels. Agents see AI assist on day one, autonomous AI scales gradually.
Built-in analytics surface opportunities. The AI improves with every interaction.
Join leading utilities already using POWERCONNECT.AI. Schedule a personalized demo.