Privacy Policy
Effective Date: 01/01/2026
PowerConnect AI (“PowerConnect,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or receive communications from us.
1. Information We Collect
We may collect the following types of information:
- Name
- Email address
- Mobile phone number
- Company name and contact details
- Account login credentials
- Communication preferences
- System usage and operational data
We collect this information when you register for our services, interact with our platform, request communications, or contact support.
2. How We Use Your Information
We use the information we collect to:
- Operate and maintain our platform
- Send operational alerts and system notifications
- Coordinate dispatch and service updates
- Deliver account-related communications
- Provide security verification codes (OTP)
- Improve platform performance and reliability
- Provide customer support
PowerConnect AI does not use mobile phone numbers for marketing or promotional campaigns.
3. SMS Messaging & Mobile Information
When you provide your mobile phone number and opt in, you consent to receive SMS messages related to:
- Operational alerts
- Service notifications
- Incident updates
- Dispatch coordination
- Account notifications
- Security verification codes
Message frequency varies depending on system activity and account status.
Message and data rates may apply.
You may opt out at any time by replying STOP to any SMS message.
You may reply HELP for assistance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
We do not sell, rent, or distribute mobile phone numbers or SMS consent information.
Mobile information may only be shared with trusted service providers (such as telecom carriers, messaging platforms, and cloud infrastructure providers) solely to deliver the services you have requested.
4. Information Sharing
We do not sell personal information.
We may share limited personal information with trusted service providers strictly for the purpose of operating our platform, delivering communications, hosting infrastructure, and maintaining system security.
These providers are required to safeguard your information and may not use it for independent marketing purposes.
5. Data Security
We implement appropriate technical, administrative, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
6. Data Retention
We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
7. Your Rights & Choices
You may:
- Access or update your personal information
- Request deletion of your information
- Withdraw consent for communications
- Opt out of SMS communications at any time
To make a request, please contact us using the information below.
8. Contact Information
If you have questions regarding this Privacy Policy, please contact:
PowerConnect AI
Email: support@powerconnect.ai
Website: https://www.powerconnect.ai